TERMS & CONDITIONS

 

Mintify Cleaning

 

Effective Date: 27 November 2025

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These Terms and Conditions govern the provision of cleaning services by Mintify Cleaning (“we”, “us”, “our”) to the customer (“you”, “client”). By booking our services or using our website, you agree to these Terms and Conditions.

 

 

1. Services

 

Mintify Cleaning provides residential and commercial cleaning services as agreed at the time of booking. Service scope, frequency, and pricing will be confirmed in writing prior to commencement.Any additional services requested outside the agreed scope may incur additional charges.

 

 

2. Bookings & Access

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Clients must provide safe and reasonable access to the property at the agreed time.If access cannot be gained, the booking may be charged in full.For key-holding arrangements, we take reasonable care but accept no liability for loss unless caused by negligence.

 

 

3. Pricing & Payments

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Prices are provided based on the information supplied by the client.We reserve the right to amend pricing if the information provided is inaccurate or if the condition of the property differs significantly.Payment terms will be confirmed on booking (e.g. upfront, on completion, or monthly invoicing).Late payments may result in suspension of services.

 

 

4. Cancellations & Rescheduling

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Cancellations or rescheduling must be made at least 24 hours in advance.Cancellations made with less than 24 hours’ notice may be charged up to 100% of the service fee.We reserve the right to cancel or reschedule due to unforeseen circumstances, providing reasonable notice where possible.

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5. Satisfaction Guarantee & Complaints

 

If you are not satisfied with the cleaning, you must notify us within 24 hours of service completion.We will endeavour to resolve the issue by re-cleaning where appropriate.Refunds are provided solely at our discretion and are limited to the cost of the service provided.

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6. Health & Safety

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The client must ensure the property is safe for cleaning staff, including safe working conditions and access to utilities.We reserve the right to refuse or suspend services where health and safety risks are identified.

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7. Damage & Liability

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We take reasonable care while providing our services.Any claims for damage must be reported within 24 hours of service completion.We are not responsible for:Pre-existing damageNormal wear and tearDamage resulting from faulty or unstable itemsOur liability is limited to the cost of the service provided.

 

 

8. Insurance

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Mintify Cleaning holds appropriate public liability insurance. Proof can be provided upon request.

 

9. Keys, Alarms & Security

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Clients are responsible for providing accurate alarm codes and instructions.We are not liable for alarm call-out charges if incorrect information is provided.

 

 

10. Termination

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We may terminate services immediately if:Payment terms are breachedThe client behaves abusively or unreasonablyUnsafe working conditions existClients may terminate ongoing services by providing written notice in accordance with agreed terms.

 

11. Subcontractors

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We reserve the right to use vetted employees or subcontractors to deliver services.

 

12. Privacy & Data Protection

 

Personal data is handled in accordance with our Privacy Policy, available on www.mintifycleaning.co.uk.

 

 

13. Website Use

 

Website content is for general information only. We are not liable for reliance placed on website information.

 

 

14. Amendments

 

We reserve the right to update these Terms & Conditions at any time. The latest version will be available on our website.

 

 

15. Governing LawThese Terms & Conditions are governed by the laws of England and Wales.

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